piabet Privacy Policy

Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the processing of personal data collected through the piabet platform is the legal entity that holds the operating licence under which piabet.games functions. References to "piabet", "we", "us", or "our" throughout this document refer to that entity in its capacity as data controller.

piabet is committed to processing all personal data collected from Pakistani players and users from other jurisdictions in a lawful, fair, and transparent manner, consistent with applicable data protection frameworks and the requirements imposed under piabet's international gaming licence.

Information We Collect

piabet collects personal data through several channels, including account registration, ongoing platform use, payment processing, and communications with our support team. The categories of personal data we collect are described below.

piabet does not knowingly collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond facial photographs submitted for KYC purposes.

How We Use Your Information

piabet uses the personal data collected from players for the following purposes:

• Account Management: To create, maintain, and administer your piabet account, including processing registration, handling password resets, and updating account details.
• Identity and Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity as part of our KYC obligations under applicable anti-money laundering regulations.
• Payment Processing: To facilitate deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard, and to maintain an accurate transaction record in PKR for each player account.
• Service Delivery: To provide access to the full range of piabet products, including sports betting, live casino, slot games, and table games, and to personalise the platform experience based on your usage preferences.
• Regulatory Compliance: To comply with our obligations under applicable gaming licences, anti-money laundering (AML) frameworks, and financial crime prevention requirements. This includes retaining transaction records and cooperating with regulatory investigations where required.
• Customer Support: To investigate and resolve queries, complaints, and disputes submitted to the piabet support team via live chat or email.
• Responsible Gaming: To monitor player activity for indicators of problem gambling, apply player-configured limits and exclusions, and where appropriate, proactively contact players whose usage patterns suggest risk.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other conduct that poses a risk to platform integrity or other players.
• Marketing Communications: With your explicit consent, to send promotional communications relating to piabet bonuses, new games, and platform updates. You may opt out of marketing communications at any time by contacting support.

Legal Basis for Processing

piabet processes personal data on the following legal bases, depending on the specific processing activity in question:

1. Contractual Necessity: Processing that is necessary for the performance of the player account agreement, including account creation, payment processing, and service delivery.
2. Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML record-keeping, and regulatory reporting obligations under our gaming licence.
3. Legitimate Interests: Processing that serves piabet's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by the player's rights and interests.
4. Consent: Processing for optional purposes, such as marketing communications, which is carried out only where the player has provided explicit, informed, and freely given consent, and which may be withdrawn at any time without affecting any other processing.

Data Sharing and Disclosure

piabet does not sell, rent, or license personal data to third parties for commercial gain. However, we share data with a limited set of trusted third parties where necessary for the operation of the platform:

• Payment Processors: We share financial data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard solely for the purpose of processing your transactions. These providers operate under their own privacy frameworks and are contractually bound to protect your data.
• Identity Verification Providers: We work with accredited KYC service providers who process identity documents and photographs to verify player identity. These providers are contractually prohibited from using your data for any purpose other than verification.
• Game Software Providers: Where piabet licenses games from third-party developers, usage data may be shared with those developers to support game performance analytics and RNG auditing. No personally identifiable information is shared for this purpose.
• Regulatory and Law Enforcement Authorities: piabet will disclose personal data to regulatory bodies, law enforcement agencies, or other government authorities where required to do so by applicable law, court order, or our gaming licence obligations. We will notify players of such disclosures where legally permitted to do so.
• Professional Advisors: Lawyers, auditors, and compliance consultants retained by piabet may access personal data on a strictly confidential, need-to-know basis in connection with the provision of professional services.

International Data Transfers

piabet may transfer personal data to service providers located outside Pakistan in connection with payment processing, identity verification, and cloud infrastructure services. Where such transfers occur, piabet ensures that appropriate safeguards are in place to protect your data at a standard equivalent to that applied within the platform's primary operating jurisdiction.

These safeguards include contractual data processing agreements with service providers, requirements for equivalent data protection standards, and technical measures such as end-to-end encryption of data in transit. piabet does not transfer personal data to jurisdictions that lack an adequate data protection framework without implementing additional protective measures.

Players who wish to obtain further information about the safeguards applied to international data transfers may submit a written request to [email protected] with the subject line "International Transfer Enquiry".

Data Retention

piabet retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any overriding legal or regulatory obligations that require extended retention. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of the active account and for a minimum of five years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five years from the date of the transaction, as required under applicable financial crime prevention regulations.
• Customer Support Records: Retained for three years from the date of the most recent interaction, to enable resolution of follow-up disputes or regulatory enquiries.
• Marketing Preferences and Consent Records: Retained for the duration of the player's account and for two years following opt-out or account closure, as evidence of consent management.
• Technical and Usage Data: Retained in anonymised or aggregated form for analytical purposes following the expiry of standard retention periods, with no personal identifier attached.

On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with piabet's internal data lifecycle procedures.

Cookies and Tracking Technologies

piabet uses cookies and similar tracking technologies to operate the platform, maintain session continuity, and gather analytical data on how the platform is used. The following categories of cookies are deployed:

• Strictly Necessary Cookies: Essential for the operation of the piabet platform, including session management, authentication, and security functions. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Used to remember player preferences, such as language settings, display configurations, and game lobby filters. Disabling these cookies will result in a less personalised platform experience.
• Analytical Cookies: Used to collect anonymised data on platform usage, including page visit frequency, session duration, and error rates. This data is used internally to improve piabet's products and services and is not shared with third-party advertising platforms.

Players may manage cookie preferences through their browser settings. Note that disabling strictly necessary cookies will prevent access to certain platform features. piabet does not use tracking technologies for cross-site advertising or to build behavioural profiles for commercial sale.

Your Rights

piabet recognises and respects the data protection rights of all players. Subject to applicable law and regulatory constraints, you hold the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data piabet holds about you, together with information about how it is processed. piabet will respond to verified access requests within 30 days.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by piabet. Minor corrections (e.g., contact number updates) can be made directly within your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to piabet's overriding legal and regulatory retention obligations. Note that AML and KYC records cannot be deleted within mandatory retention periods.
• Right to Restrict Processing: You may request that piabet restricts the processing of your data in certain circumstances, for example while a dispute or inaccuracy is being resolved.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including marketing communications. Objections to marketing will be actioned immediately.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". piabet will acknowledge all requests within five business days and provide a substantive response within 30 days, or notify you of any extension where a complex request requires additional time.

Children's Privacy

piabet does not knowingly collect, process, or retain personal data from individuals under 21 years of age. Age verification controls are applied during the registration process and are supplemented by ongoing KYC checks for all accounts that request withdrawals or trigger enhanced due diligence thresholds.

In the event that piabet becomes aware that a player account has been opened by or on behalf of a person under 21, the account will be immediately suspended, any deposits returned to the originating payment method, and all gaming activity conducted through the account voided. Any winnings generated through underage play will be forfeited in accordance with piabet's Terms and Conditions.

If you are a parent or guardian who believes that a minor may be using a piabet account, please contact us immediately at [email protected] so that the account can be investigated and appropriate action taken without delay.

Security Measures

piabet implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between players and the piabet platform.
• bcrypt hashing applied to all stored player passwords. Plaintext passwords are never stored or logged by piabet.
• Two-factor authentication (2FA) available to all players as an optional additional security layer for account access.
• Segregated storage environments for financial data, identity documents, and operational databases, with access restricted to authorised personnel through role-based access controls.
• Regular independent security audits and penetration testing of platform infrastructure conducted by qualified third-party security professionals.
• Incident response procedures that ensure detection, containment, and notification of any data breach within regulatory timeframes.
• Employee training on data protection obligations and information security practices applicable to piabet's operational environment.

While piabet applies rigorous security standards, no digital platform can provide an absolute guarantee against all forms of cyber threat. Players are encouraged to maintain the security of their own devices, use strong and unique passwords for their piabet account, and enable two-factor authentication where available.

Policy Updates

piabet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform features. Where material updates are made, piabet will notify registered players by email to their registered address and will display a prominent notice on the platform at least seven days prior to the updated policy taking effect.

The effective date at the top of this policy reflects the date on which the most recent version came into force. Players are encouraged to review this policy periodically to remain informed of how piabet protects their personal data.

Continued use of the piabet platform following the effective date of any updated Privacy Policy constitutes acceptance of the revised terms. Where a player does not accept a material update, they may close their account in accordance with the procedures described in piabet's Terms and Conditions, and their real money balance will be returned to their verified payment method.